FAQS

Help! I have shipping questions.

Please click here for any questions about shipping, including tracking and issues with lost, damaged, or stolen packages. 

How do I return a product?

Please click here for any questions about returns, refunds, and exchanges. 

How do I cancel my order?

Our orders are fulfilled within 24-48 hours of when your order is placed, meaning it is likely your order is on its way. You can always email hello@loveandpebble.com if you would like us to look into canceling the order for you. We do accept refunds, outlined in our Refund Policy.

How do I use Beauty Pops?

Pour 1 scoop of the Beauty Pops Glow powder into each silicone ice mold and add water up to the “fill line” marked inside each mold. Stir well with the included spatula until it turns into a nice paste. Insert the Beauty Pops handles into the molds. Place the tray into the freezer for 3-4 hours. Your pops are ready! Apply the mask on your skin and leave on for 5-10 minutes. Rinse off with cool or cold water. We recommend using a cleansing facial sponge to gently remove the mask. You will see the immediate benefits from the combination of ice therapy and superfoods. Once the Glow powder has been mixed with water, your Beauty Pops can stay frozen until you are ready to use for up to 2 months. Use 3 times a week for best results— in the mornings for a fresh wake-me-up glow or baby your skin at night with a nourishing facial treatment. Luminous skin is instant!

How often can Beauty Pops be used?

We recommend using it every other day or three times a week.

Can someone with sensitive skin use Beauty Pops?

Our formula is made of superfood ingredients that are safe for sensitive and acne prone skin. However, we do recommend patch testing to see how your skin reacts to it as everyone’s skin is different. But most customers with sensitive skin have given us feedback about how amazing their skin feels after using our Beauty Pops!

How many Beauty Pops can be made from one jar of the GLOW mask powder?

Typically, one jar yields 12-14 Beauty Pops.

There are two molds in the ice tray. Do I have to use two Beauty Pops for one mask application?

You only need to use one mold/Beauty Pop for one application. The second mold conveniently allows you to have another Beauty Pop ready for future use.

The Beauty Pops sticks don't fit in the ice tray! Are they defective?

Please try flipping the sticks. Inserting the stick one way won't fit into the tray, but flipping the stick the other way usually does!

If you have any other questions, please contact us at hello@loveandpebble.com.